Delivery Policy

At Rylight, we take pride in ensuring every order is delivered safely and on time.
Your total delivery time is calculated as:

🕓 Total Delivery Time = Order Processing Time + Production Time + Shipping Time

1️⃣ Order Processing Time

This is the time required to verify and confirm your order after it has been placed.

  • Standard Processing Time: 1 business day

Please note: Processing may be delayed during holidays.

2️⃣ Production Time

If your item is made-to-order or customized, this step covers the time needed to produce and prepare it.
For pre-made items, this stage may be shorter or skipped entirely.

Product Type Estimated Production Time
Wall Sconces or Simple Pendant Lights 8–10 Business Days
Complex or Large Chandeliers 15–20 Business Days
Sofas, Tables, and Chairs 30–40 Business Days

3️⃣ Shipping Time

Once your order has been produced and shipped, delivery time depends on your location and selected shipping method.

Country/Region Expedited Shipping (Business Days) Standard Shipping (Business Days)
United States 3–7 38–45
Canada 7–10 48–55
United Kingdom 7–10 48–55
European Union 8–15 48–55
Australia 8–14 40–45
Middle East 10–12 38–45
Mexico 7–20 65–70
India — 45–50
Japan — 20–25

📦 Important Notes

A. Complimentary Sea Freight
Rylight covers sea freight costs for shipments to:

  • Europe (excluding Switzerland & Turkey)
  • Asia
  • Canada
  • Australia

B. Tracking & Logistics Updates
Tracking updates may not appear for about 3 weeks during sea transit.
This is normal — your goods remain safely in transit.
Once your shipment arrives locally and clears customs, you’ll receive an email with your tracking number and link to track your order.

C. Expedited Shipping Clarification
Expedited shipping refers only to the shipping duration.
The total delivery time includes:

  • 1 Business Day (Order Processing)
  • Production Time (see chart above)
  • Shipping Time (5–7 business days, on average)

D. Special Delivery Addresses
Deliveries to the following locations incur an additional $150 USD fee:
Airports, ports, construction sites, markets, exhibitions, amusement parks, hotels, resorts, golf courses, farms, hospitals, government facilities, military bases, dormitories, schools, or any location with limited or restricted access (e.g., dirt or one-way roads).

E. White Glove Delivery Service
Need in-home placement and unpacking?
Contact our team to arrange White Glove Service — additional fee $300 USD.

F. Address Change Policy

  • Before Arrival: Address changes are free of charge if your order is still in transit.
  • After Arrival: Once goods have reached your local area, changing the delivery address (within the same country) will incur a reassignment fee of $80–$150 USD, depending on location.

📧 Need Assistance?

If you have any questions about your order or delivery, please contact our customer service team:
Email: support@rylight.com

Whatsapp:+8613357875793

Phone number: +1 (213) 865-9536

We’re always happy to help! 💬