Rylight 5-Tier Smoky Gray/Clear Floral Glass Tubes Chandelier

1. How long does it take for me to receive the package?Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time. 

Order Processing Time: 12- 15 Days

Delivery Time：

We provide a range of shipping methods depending on the product category and the country/region. Your shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time. 

Shipping Method	Countries/ Region	Shipping Fee	Time (Working Days)
Expedited Express	Western United States, United Kingdom	$599	10-12
Expedited Express	Eastern United States, Canada, Europe	$599	10-12
Expedited Express	Australia, Japan, Singapore	$599	10-12
Standard Express	Western United States, Australia	Free	30-35
Standard Express	Eastern United States	Free	30-35
Standard Express	Mexico, Japan, Singapore	Free	30-35

Please Note:

A. Countries which require customs duty. The customs policies differ among different countries. Once the parcel reaches the destination country, any customs or import duties that might occur should be paid by the recipient.

B. Within 1-2 business days, after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.

C. We apologize that the P.O.Boxes and military addresses(APO, FPO)can not be delivered. For the US territories, please leave a note when you place an order. For example, if your address is in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.    

 2. How much does the shipping cost?

The price of expedited shipping fee is fixed $45 all over the world . The standard shipping fee is free all over the world. 

A range of applicable shipping methods are shown, along with its estimated duration and the fee (as shown below)

3. How do I estimate the Delivery Time？

Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)

The Estimated Delivery Date is when we expect to fulfill your order based on your country/region and the shipping method you specified. Processing Time along with Shipping Time is counted.

The Estimated Delivery Date could be affected by our inventory availability, processing capacity, and unforeseen factors such as strikes or natural disaster. We will notice you in advance if there are factors that might cause delay in delivering your order.

Please Note: We are not liable for delay caused by the following situations

A. Contact information or delivery address is changed/corrected after placing the order;

B. The product(s) in your order is re-specified, such as changing to a different color, different size, etc, after placing the order;

C. The first delivery attempt is within the Estimated Delivery Date. If the courier has made a first-time delivery attempt within the Estimated Delivery Date, but you missed it/ arranged a pick-up/ the address was invalid, we are not liable for the time when you could actually get the package;

D. Your delivery address is in remote area.

 The shipping information will be updated from time to time, and the final interpretation right belongs to Lyfairs. You can contact us for more shipping details.

We offer a 60-day trial period. You can return or exchange your chandeliers with no questions asked, even if you’ve opened the packaged. Couple of things regarding lighting: You still have 60 days to mull it over, but the package need to be intact. And it must be unused. Returns/exchanges can only be done in the original package.

All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).
Cancellation before payment
1. Log into "My Account" and click on "My Orders".
2. Click on the order number that you would like to cancel.
3. Click on “Delete this order” and confirm that you want to cancel it.
Cancellation after payment
Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.
1. Orders canceled before shipping will be eligible for a full refund, except for made-to-order products.
2. Once your order has been shipped, it can no longer be canceled.
 Any purchase on rylight.com indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above. Rylight reserves the right to make changes and/or improvements to this policy.